Frequently Asked Questions
How do I request an investigation?
Use the contact form on our website or reach out directly by email or phone. Provide as much detail as possible, and an investigator will follow up promptly. Email: [email protected] Phone: (306) 621-6696
What areas do you serve?
We provide forensic fire investigation services across Western Canada, with offices in Yorkton, Saskatoon, Regina, and Comox, British Columbia to support regional response.
Do you handle wildfires or grass fires?
Yes. We conduct origin‑and‑cause investigations for grass fires, wildland fires, and interface fires, including ignition source identification and environmental factor analysis.
Can you investigate vehicle and equipment fires?
Absolutely. We investigate fires involving passenger vehicles, commercial transport trucks, agricultural machinery, construction equipment, industrial machinery, and marine equipment.
Do you conduct laboratory testing?
When required, we coordinate laboratory analysis to support findings related to electrical components, fuel systems, mechanical failures, or material evidence.
Are your investigators certified?
Yes. Our team holds multiple professional certifications, including CFEI, CVFI, CFII, and numerous NFPA qualifications across investigation, inspection, instruction, industrial firefighting, and emergency response.
Do you provide court‑ready reports?
Yes. Our reports are clear, detailed, and structured to support insurance claims, subrogation, and legal proceedings. Our investigators have been recognized as expert witnesses in court.
What information do you need to begin an investigation?
Basic details such as the loss location, date of incident, contact information, and any available photos or reports are helpful. Once you reach out, we’ll guide you through the intake process and request any additional information needed.
How quickly can an investigator attend a scene?
Response times vary by location and urgency, but we prioritize timely attendance to preserve evidence and ensure accurate findings. Indicate any urgency in your message, and our team will respond as quickly as possible.
Who typically hires your services?
We work with insurance companies, independent adjusters, legal professionals, corporations, municipalities, and private individuals who require expert origin‑and‑cause analysis or court‑ready reporting.
What types of fires do you investigate?
We investigate residential, commercial, industrial, vehicle, equipment, marine, and wildland fires, as well as fuel‑related and mechanical explosions. Our team handles everything from small‑scale property losses to complex, multi‑factor incidents.